Refund Policy

At Synergy Leap, we take pride in providing personalized goods of the highest quality. If you are not completely satisfied with your purchase, we are here to assist you. Please read our return policy carefully to understand your options for returning personalized products.

Eligibility for Returns

1. Personalized Goods: Due to the unique nature of personalized products, we can only accept returns under specific circumstances as outlined below.

1. Non-Personalized Goods: For non-personalized items (e.g., non-customized office supplies), our standard return policy applies. Please refer to the specific return instructions provided for each non-personalized product.

Returns for Personalized Goods

1. Defective or Damaged Items: If you receive a personalized product that is defective or damaged, please contact us within 3 days of receiving your order. We will assess the issue and, if necessary, offer a replacement or refund.

1. Incorrect Personalization: In the event that we make an error in the personalization of your product (e.g., incorrect name, text, or design), please notify us within 3 days of receiving your order. We will rectify the mistake and provide you with a corrected item or issue a refund.

Non-Returnable Items

The following items are not eligible for return:

• Personalized products where the error or defect is due to incorrect information provided by the customer at the time of order.
• Products with minor color variations or slight imperfections do not impact the overall quality or use of the item.
• Personalized items that have been used, washed, or damaged after delivery.

Return Process

1. Contact Us: To initiate a return, please contact our customer support team at info@synergyleap.com. Provide your order details and a brief description of the reason for the return.

1. Return Authorization: Once we have reviewed your request, we will provide you with a return authorization number and instructions on how to proceed with the return.

1. Packaging: Please ensure that the item is securely packed to avoid damage during transit. Include all original packaging materials and labels.

1. Shipping: You are responsible for the shipping costs associated with the return, except in cases where we provided the incorrect or damaged item.

Refunds and Replacements

1. Refunds: If your return is approved, we will process the refund using the original payment method. Please allow 10 days for the refund to reflect in your account.

1. Replacements: If you are eligible for a replacement, we will promptly send you the corrected item at no additional cost.

Customer Satisfaction

Your satisfaction is of utmost importance to us. If you have any questions or concerns about our return policy or your personalized order, please contact our customer support team, and we will be happy to assist you.

Policy Changes

We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

Email: info@synergy-leap.com

Dirección: Calle del Inca 4446, Oficina 901, Edificio Vitae, Comuna Las Condes, Santiago, Chile. Código Postal 7550000.

Teléfono: +1 888 212 6928